V3.007 MAY 2026
Privacy Policy
How we collect, use, and protect personal data. UK GDPR and DPA 2018 compliant.
Site & legalRead in full →
BTN-WAC-PR-2026-V3
Policies
Our policies — lived in delivery, not filed away.
The full library of policies that govern how We Are Care operates. Worker conduct, safeguarding, data handling, modern slavery, equality and diversity.
Embedded in induction, surfaced in training, woven into the workflow, refreshed continually as the operation evolves.
Compliance status
Policies29
Last review4 June 2026
Next scheduled2 July 2026
Each month, Baton Compliance looks ahead for anything brewing that could affect our policies and raises the possible impacts, with suggested next steps. Responsibility stays with the policy owner, who reviews what Baton surfaces and decides what to do, with time to act before anything takes effect.
Categories
01Site & legal 02Worker-facing 03Compliance & assurance 04Registered details01
Lived, not filed
Every policy lives where the work happens, in induction, in training, and woven into day-to-day workflow.
02
Owned, not orphaned
Each policy has a named owner accountable for keeping it current, assisted by Baton.
03
Tested, not assumed
Continuously assessed against laws, regulators, risk radar and operational inputs, with stakeholder check-ins facilitated through Baton.
baton · Compliance
On top of compliance. On top of risk.
Baton is the operating system behind our care delivery. Baton Compliance helps us strengthen every aspect of compliance, manage risk, and stay ahead of change. Don't take our word for it, these are the outputs.
The body of UK care regulation Baton Compliance continuously reads: primary legislation, statutory regulations and guidance, regulatory and sector bodies, and case law across all four nations. Where something could affect us, it assesses the likely risk and impact and sets out recommended next steps, keeping the relevant owners and stakeholders informed with time to prepare.
Laws
Care Act 2014 · Equality Act 2010 · UK GDPR & DPA 2018 · Modern Slavery Act 2015 · Mental Capacity Act 2005 +11 more
Regulations & guidance
CQC Regulations 9–20 · Working Together to Safeguard Children 2026 · ICO codes & AI Risk Toolkit · NICE quality standards +6 more
Bodies
CQC (England) · CIW + Social Care Wales · Care Inspectorate Scotland + SSSC · RQIA + NISCC · NMC · ICO +4 more
Examples of changes Baton Compliance has flagged for We Are Care and continues to track, with where they apply and where each one stands.
A selection, not the full list.
Phased rollout of CQC's Single Assessment Framework. Our evidence model and quality statements are mapped to the new framework.
New duties for Welsh providers. CIW and Social Care Wales alignment tracked for our Wales-based placements.
Updated multi-agency safeguarding guidance, effective March 2026. Tightens early help thresholds, partner accountabilities and information-sharing duties. Our Safeguarding Children & Young People Policy is anchored to this guidance; our adults Safeguarding policy cross-references it.
National career structure for adult social care. Mapped to our pathways and learning-and-development policy.
Day-one rights and agency-worker provisions tracked against our AWR position and contracts.
Sponsorship and right-to-work changes monitored for compliance across recruitment.
Category 01
Site & legal.
How we handle data, cookies and what you agree to by using this site, plus the modern slavery and accessibility positions every UK organisation our size should publish.
V2.001 MAY 2026
Candidate & Carer Privacy Notice
What personal data we collect from candidates and carers, why, and your rights.
Site & legalRead in full →
BTN-WAC-CCP-2026-V2
V2.116 JUN 2026
Baton Subprocessor Summary
Third-party suppliers that may process personal data on our behalf, so providers and commissioners can carry out due diligence.
Site & legalRead in full →
BTN-WAC-SUB-2026-V2
V2.606 MAR 2025
Cookie Policy
What we set, what others set, and how to control them. No analytics at launch.
Site & legalRead in full →
BTN-WAC-CK-2026-V2
V2.404 DEC 2025
Website Terms of Use
The terms under which we ask you to use this website.
Site & legalRead in full →
BTN-WAC-TC-2026-V2
V2.205 FEB 2026
Accessibility Statement
WCAG 2.2 AA partial-compliance commitment and known accessibility limitations.
Site & legalRead in full →
BTN-WAC-AC-2026-V2
Category 02
Worker-facing operational policies.
The operational rulebook that governs how We Are Care's carers work: conduct, safety, professional standards, training and progression.
V3.205 MAR 2026
Conduct and Capabilities
Expected standards of conduct and performance, and how we manage issues fairly.
Worker-facingRead in full →
BTN-WAC-CC-2026-V3
V2.303 JUL 2025
Conflict Resolution
A clear, fair framework for resolving workplace disputes constructively.
Worker-facingRead in full →
BTN-WAC-CR-2026-V2
V3.004 DEC 2025
Learning and Development
Our commitment to ongoing training, CPD, and career progression for every carer.
Worker-facingRead in full →
BTN-WAC-LD-2026-V3
V2.706 NOV 2025
Lone Working
Safe-working practice for carers placed into single-carer assignments.
Worker-facingRead in full →
BTN-WAC-LW-2026-V2
V2.607 AUG 2025
Maintaining Professional Boundaries
The professional boundaries we expect carers to hold with people who draw on care and support and colleagues.
Worker-facingRead in full →
BTN-WAC-PB-2026-V2
V2.804 SEP 2025
Medication Management
How our carers operate within the client provider's medication framework.
Worker-facingRead in full →
BTN-WAC-MM-2026-V2
V2.001 JAN 2026
NMC Support (Referral)
How we support registered nurses through any NMC fitness-to-practise process.
Worker-facingRead in full →
BTN-WAC-NS-2026-V2
V2.006 MAR 2025
Professional Standards of Dress
What carers wear, why it matters, and how we balance professionalism with practicality.
Worker-facingRead in full →
BTN-WAC-SD-2026-V2
V2.502 OCT 2025
Working at Night
Working Time Regulations compliance, fatigue management, and welfare for night-shift carers.
Worker-facingRead in full →
BTN-WAC-WN-2026-V2
V1.013 JUN 2026
Health and Safety
How we secure the health, safety and welfare of our workers — on client premises, remote, and at any We Are Care site.
Worker-facingRead in full →
BTN-WAC-HS-2026-V1
Category 03
Compliance & assurance.
The corporate-level policies that commissioners, providers and inspectors expect any credible care staffing supplier to operate by: safeguarding adults at risk, the route to raise serious concerns in confidence, complaints, modern slavery, financial integrity, agency-worker rights and equality.
V4.113 JUN 2026
Safeguarding (Adults)
How we protect adults at risk in our care. DSL: Vicky Welfare; Deputy DSL: Julian Humphreys.
Compliance & assuranceRead in full →
BTN-WAC-SG-2026-V4
V1.013 JUN 2026
Safeguarding Children & Young People
How we protect children and young people in our care: vetting, allegations, England and Wales reporting routes.
Compliance & assuranceRead in full →
BTN-WAC-SC-2026-V1
V1.013 JUN 2026
Safer Recruitment
How we vet, verify and engage every care worker we supply. Enhanced DBS, references, Update Service, and ongoing review.
Compliance & assuranceRead in full →
BTN-WAC-SR-2026-V1
V1.013 JUN 2026
Compliance
How we stay compliant with UK tax, employment and labour-supply law. Direct PAYE. No umbrellas.
Compliance & assuranceRead in full →
BTN-WAC-CL-2026-V1
V1.013 JUN 2026
Quality Assurance
How we assure and continuously improve the quality of the workforce we supply and the service we provide.
Compliance & assuranceRead in full →
BTN-WAC-QA-2026-V1
V3.005 FEB 2026
Whistleblowing
How any concern can be raised safely and confidentially, with PIDA protections.
Compliance & assuranceRead in full →
BTN-WAC-WB-2026-V3
V2.501 MAY 2025
Complaints Procedure
How complaints from carers, providers, and people who draw on care and support are handled.
Compliance & assuranceRead in full →
BTN-WAC-CP-2026-V2
V2.402 JAN 2025
Modern Slavery Statement
Our commitments under the Modern Slavery Act 2015 and how we identify and prevent risk.
Compliance & assuranceRead in full →
BTN-WAC-MS-2026-V2
V2.105 JUN 2025
AML
Our anti-money-laundering controls under the Money Laundering Regulations 2017.
Compliance & assuranceRead in full →
BTN-WAC-AML-2026-V2
V2.206 FEB 2025
AWR
Our compliance with the Agency Workers Regulations 2010 for supplied workers.
Compliance & assuranceRead in full →
BTN-WAC-AWR-2026-V2
V3.102 APR 2026
Equality and Diversity
Our commitment to equality, diversity, and inclusion under the Equality Act 2010.
Compliance & assuranceRead in full →
BTN-WAC-ED-2026-V3
V2.113 JUN 2026
How We Are Care Uses Baton
Where Baton supports We Are Care, and where our people stay accountable.
Compliance & assuranceRead in full →
BTN-WAC-UB-2026-V2
V2.116 JUN 2026
Data Breach & Incident Response
How We Are Care responds to a personal-data breach or security incident.
Compliance & assuranceRead in full →
BTN-WAC-DB-2026-V2
Registered details
The legal entity behind We Are Care.
Companies Act 2006 requires limited companies to display their registered office. Any UK organisation processing personal data must register with the ICO and surface the registration number. Both sit here, and in the footer of every page.
If you need a different format (large print, plain text, alternative language), get in touch.
Legal entity
We Are Care Limited
Companies House number
14772282
Registered office
Cottage 1, The Old Bakery, Cackle Street, Brede, Rye, East Sussex TN31 6DX
ICO registration number
ZC142999
Living Wage Foundation
Accredited Real Living Wage employer
Data protection contact