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CARE OPERATIONS

Care operating software, built by a care company.

Baton brings your staffing, compliance, training, rotas and reporting together in one place, with less for you to chase. When a rota gap opens, Baton has already started working to close it, then checks in to see what else you want to do. You stay informed and in control.

Baton care operating software shown on desktop and mobile

Our delivery

Platform uptime across the last 12 months, excluding scheduled maintenance windows.

Real support cover, day and night — not a ticket queue. Urgent issues triaged within the hour.

Evidence kept inspection-ready in the background: DBS, right-to-work, training expiry and statutory notifications.

What we build is shaped by the providers using it. Roadmap priorities are set with partners, not in isolation.

Performance across a whole group and down to each home, including which homes are over- or under-performing, and why.

What Baton is

AI is already in your service. Make it safe.

Staff across care are already using AI to write notes, draft rotas and answer day-to-day questions, often with sensitive information and outside any policy. Baton gives you the same help in a governed environment: UK-hosted, aligned to UK care regulation, and run to your own policies.

It sits across the systems you already run, reads the signals that matter and turns them into clear, reviewable actions. It works alongside the software you already use for things like care records, medication and payroll, connecting them and filling the gaps between them.

88% of organisations already use AI in at least one function. McKinsey · The State of AI

How it works

Across compliance, rotas, training and reporting, Baton surfaces what matters and recommends a next step, grounded in UK care guidance. A person makes the call. Every recommendation is reviewable, and the decision stays with your team.

Made in Britain for the care sector, trained on UK care data and hosted here, validated by people who do the work. Compliant with UK GDPR and the Data Protection Act 2018, and built in line with UK guidance on safe AI in care from the CQC, ICO and NCSC. Your data stays in the country.

What Baton does

The tools care providers run on.

Five areas, from compliance to growth. Each one keeps developing, shaped by the people using Baton and what they tell us would help most.

Compliance & risk

See compliance risks early and keep your evidence inspection-ready, so problems surface before an inspection does.

CQC evidence readiness · DBS tracking · right-to-work · statutory notifications · audit calendar · policies library · incident reporting · regulatory change

Retention & development

Grow skills and keep good people, so the standard of care rises.

mandatory training · training routes · training-expiry alerts · supervision · progression

Rota & matching

Steadier teams and more familiar faces for the people in your care, with less reliance on temp cover to protect continuity and margin.

shift fill · smart rota · coordinator matching · internal staff bank · continuity packs

Reporting & assurance

See where care is strong, where it falls short and why, with clear assurance of the quality and value you deliver.

group dashboards · cross-facility benchmarking

Groups & M&A

Take on new homes and keep their teams and care steady from day one.

day-one assimilation · pre-deal due diligence

And growing: families and residents, payroll, pricing and operations.

See the full product at baton.care

Born inside a care company. We built Baton to assist in running We Are Care's own services. It made the operation run far better and raised the standard of care we deliver. When other providers saw the difference, they wanted the same, so we opened it up to them too. It keeps our own policies current and inspection-ready, with people accountable for every decision. See a live example of how we use Baton Compliance to assist with all our policies

Why providers choose Baton

Built by and for UK care providers

So why Baton, and not one of the generic tools landing in your inbox? Because it was built inside a care company — tuned to UK care, with real people behind it, and your data kept yours.

baton. Built & exclusive to UK care

Other tools Generic · often US-built

Built inside a care company. We run We Are Care on it ourselves

Built by software firms, not carers

Real people onboard you and stay with you, day to day

An AI chatbot and a help page — you're on your own

Built for UK care. Regulated, sector-specific, CQC-aware

Generic or US software retrofitted to care

Your data stays yours. UK-hosted, ICO-registered, yours to take back any time

They may own or monetise your data; often hosted offshore

A full audit trail. Every decision logged, ready to evidence at inspection

No clear audit trail to show an inspector