Section 01
Summary
We Are Care Limited is committed to making our website accessible, in line with the Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This statement applies to www.wearecare.co.uk. It tells you how accessible the site is, what isn't accessible yet, and how to ask for content in a different format.
Section 02
Scope of this statement
This statement covers the wearecare.co.uk public website and any subdomains under the same domain. It does not cover:
- Third-party tools embedded in the site (e.g. Microsoft Bookings, mapping providers) — the third party is responsible for their own accessibility.
- Documents published before this site went live, unless we have explicitly republished them.
- Internal worker tools and provider portals — these are governed by separate accessibility statements.
Section 03
Compliance status
This site is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed in Section 04.
What you can do on this site
- Resize the text up to 200% without breaking layout or losing content.
- Navigate the entire site using a keyboard alone.
- Navigate the site using assistive technologies, including modern screen readers (NVDA, VoiceOver, JAWS).
- Use the site in high-contrast mode and with operating-system-level dark mode.
- Pause, stop or hide any moving or animated content (motion is reduced automatically when prefers-reduced-motion is set).
- Listen to most editorial articles via an audio player powered by ElevenLabs.
Section 04
Non-accessible content
The following content is not yet fully accessible. We are working to fix each item.
Known non-compliances
- Some older PDFs migrated from the previous WordPress site may not have a fully tagged structure. We are reviewing each PDF in our policy library and republishing as accessible HTML where appropriate.
- A small number of decorative images in legacy editorial articles may not yet have alt-text reviewed. We're working through these in the migration.
Disproportionate burden
We have not currently claimed disproportionate burden in relation to any element of this site. If we do, we will list it explicitly in this section with the rationale.
Content not within the scope of the accessibility regulations
- Third-party booking and embedded tools, as listed in Section 02.
- Live, user-generated content (e.g. comments) — the site does not currently host any.
Section 05
Feedback & alternative formats
If you find an accessibility problem with the site, or you need information in a different format, please tell us. We aim to respond within 5 working days.
- Email: accessibility@wearecare.co.uk
- Phone: 0333 210 2273
- Post: Accessibility, We Are Care Limited, Cottage 1, The Old Bakery, Cackle Street, Brede, Rye, East Sussex TN31 6DX
Alternative formats we can usually provide:
- Large-print versions of any document.
- Plain-text versions of policy documents.
- Audio versions of long-form articles (where not already published with the inline audio player).
- BSL-interpreted video on request, where appropriate.
Section 06
Enforcement
If you contact us with a complaint about accessibility and you are not satisfied with our response, you can escalate to the Equality Advisory and Support Service (EASS). EASS provides advice on the Equality Act 2010, which is the law that covers accessibility for private organisations.
Section 07
Technical information
This site is tested for compatibility with:
- The latest two stable versions of Chrome, Firefox, Safari and Edge on desktop.
- The latest version of Safari on iOS and Chrome on Android.
- NVDA on Windows, VoiceOver on macOS and iOS.
- 200% zoom and OS-level high-contrast modes.
The site is built as static HTML with progressive enhancement. It works without JavaScript, with limited interactive features.
Section 08
Preparation of this statement
This statement was prepared in line with the publication date below. The site was tested by:
- Internal review against WCAG 2.2 AA criteria.
- Automated testing using axe-core during development.
- Manual keyboard and screen-reader testing on key user journeys (homepage, pillar pages, work-with-us, partner-with-us, policies).
An external accessibility audit by a third party is planned.
Section 09
Review & ownership
This statement is owned by the We Are Care board. It's refreshed continually as the site, the user-research findings or the underlying regulations evolve — and immediately following any substantial change to any of the above.
Published at wearecare.co.uk/accessibility.
Section 10
Use of Baton
We aim to meet high accessibility standards, and Baton-supported tools are designed to follow accessible-service principles.