A report that changed the question
On 25 September 2026, CQC rated Kings Court Care Home in Holt inadequate and placed it in special measures. Leaders could not show proper checks on the agency workers the home relied on. Read our article
For a care group running six homes with carers from several suppliers, the question was immediate: could each home show the checks for every carer working there, today? Its leaders agreed a standard for every supplier. For each carer, they wanted a profile and a right to work document, sent as PDFs.
Better than a folder of PDFs
A PDF answers the question on the day it arrives. A DBS status, a right to work permission or a training certificate can change the following week, and a folder of documents cannot tell a manager which ones have.
We Are Care was already supplying 36 carers across the group's six homes, with every check held in Baton Compliance. So rather than sending files, we offered something better: direct, live access to every carer's checks and records, and how long each one is valid.
Six homes live in two days
Setting it up took two days. The work was in access, not data: deciding who should see what across the group and at each home, and what each person could do.
Managers now see every carer we place with them and every check behind each one: identity, right to work, DBS, references, training and certificates, each with its renewal date. When something is coming due, Baton flags it to the right people. When an inspector asks, profiles and right to work documents download as PDFs, and each download is recorded.
The evidence gap with supplied staff
CQC treats agency staff as people employed in a service. Where a supplier carried out the checks, the provider must still satisfy itself they are complete and be able to show the evidence when asked.
Without a live record, the group would have relied on documents emailed by each supplier, checked by hand and filed home by home. That holds only until something lapses between one email and the next.
What happened next
The group has since commissioned us to bring its own staff and carers from its other agencies onto Baton Compliance. We are working through the four steps together: setting up its own secure account, adding its suppliers, closing the gaps and onboarding new carers faster.
The aim is one standard for every carer who works in its homes, whoever employs them.
The group gave us permission to publish on the proviso that every identifying detail was removed, so its name and locations are withheld.
Why the group chose Baton Compliance
A live record, not a snapshot
Every check and its dates in one place, current every day, instead of documents that start going out of date the day they arrive.
Set up in two days
Secure access for each home, with each person's view and permissions set by their role, across the group and at each home.
Room to grow
The same live record for its own staff and carers from every supplier, now being onboarded.